Gladly
Claro connects to Gladly via OAuth to run as an AI copilot alongside your people-centered support platform. It can sync customer timelines, import conversation history, and assist with responses — bringing AI to Gladly's radically personal service model.
How Claro connects
Authorize with one click
Click connect and authorize Claro through a secure OAuth flow. No API keys to copy.
Credentials encrypted & stored
Claro encrypts your credentials at rest and never exposes them. Revoke access any time.
Real-time sync is ready
Data flows in real-time. Claro can read context and take actions immediately.
What Claro reads
Conversations
Customer conversations across all channels
Customers
Unified customer profiles, timelines, and interaction history
Topics
Conversation topics, categories, and routing rules
Answers
Saved answer templates and knowledge content
What Claro can do
Sync conversations
readPull new conversations from Gladly
Import history
readImport historical conversations for AI training
Look up customer
readRetrieve unified customer profile and timeline
Send reply
writeSend a reply in a Gladly conversation
Update topic
writeChange the topic or category of a conversation
Close conversation
writeClose a resolved conversation
Intelligence signals
Claro extracts these signals from Gladly to enrich conversations, inform decisions, and personalize responses.
Ready to connect Gladly?
Get started in minutes. Claro handles the rest: reading context, taking actions, and resolving tickets automatically.
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