Action Library

Every action is a single operation: one API call, one result. Look up an order. Process a refund. Send an email. These are the building blocks that power Claro's automation.

Anatomy of an action

One integration. One operation. One result. Every action follows the same lifecycle, from parameter input to audit log.

Integration

Stripe

CONNECTED

Scopesrefunds.create, charges.read

HealthHealthy

Integration

Stripe

CONNECTED

Scopesrefunds.create, charges.read

HealthHealthy

Actions are single operations. To chain multiple actions with conditions and approvals, use Workflows.

Read and write, clearly separated

Every action is either a read or a write. Reads fetch data. Writes change state and come with guardrails, entity validation, and full audit logging.

Read Actions

Informational: no side effects

Look up order

Check inventory

Get tracking status

View customer history

Check return eligibility

Write Actions

Guarded: guardrails & audit logging

Process refund

Cancel order

Send email

Swap product

Submit dispute response

188 actions, out of the box

Pre-built read & write actions across 50+ integrations. Browse the full catalog below.

Import tickets

Import macros

Import automations

Import SLA policies

Migrate knowledge base

Import tickets

Import macros

Import rules

Import tickets

Import automations

Import canned responses

Import conversations

Import saved replies

Import articles

Import conversations

Import saved replies

Import conversations

Import contact groups

Import conversations

Import conversations

Import tasks

Import conversations

Import custom attributes

Import conversations

Import contact groups

Every action, built safe

Audit Logging

Every action execution is logged with input, output, and status. Full audit trail across every integration.

Retry & Error Handling

Standardized retry logic, timeout management, and graceful failure handling built into every action.

Rate Limits

Cap executions per time window: max 5 refunds per day, max 2 per customer per 30 days. Fully configurable.

VIP Overrides

Higher thresholds for high-value customers. Champions get auto-refund up to $100 while standard limits apply to others.

Structured Metadata

Every action declares its name, parameters, return schema, read/write type, and monetary impact, fully machine-readable.

Real-time Data

Actions pull live data from connected tools at execution time. No stale caches, no sync delays.

Actions are building blocks

Each action does one thing. Workflows chain them together with conditions and approvals to handle entire support scenarios.

Refund Request Workflow

Shopify1

Look up order

Stripe2

Process refund

Gmail3

Send confirmation

Look up orderShopify

Process refundStripe

Send confirmationGmail

Explore the Workflow Builder

Every action, zero code

Connect your tools and Claro handles the rest: read data, execute operations, and resolve tickets end to end with built-in safety rails.

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