Workflow Builder
Build multi-step workflows on a visual canvas. Claro evaluates conditions, routes to the right branch, and executes actions across your tools, autonomously.
Conditional Routing
Branch workflows based on any data: order value, customer tier, product type. Write expressions, not code.
Approval Gates
High-value actions pause for human review. Managers approve via Slack, then the workflow resumes automatically.
Parallel Execution
Fork into multiple branches that run simultaneously across tools, then rejoin when all branches complete.
Test Mode
Run any workflow against a sample ticket to preview every step. No live actions taken until you're ready.
Guardrails
Define threshold tiers per action: autonomous, approval-required, or blocked. Rate limits and per-customer caps enforced automatically.
Entity Validation
Before executing any action, Claro verifies the order, customer, and product match the conversation, preventing wrong-entity errors.
Start from a template or build your own
Activate a pre-built workflow in one click, or drag and drop your own from a blank canvas.
Built-in safety at every step
Every workflow runs with guardrails, audit trails, and rate limits so automation stays safe at scale.
Audit Logging
Every workflow execution is logged with input, output, and status. Full audit trail for compliance and debugging.
Retry & Error Handling
Standardized retry logic, timeout management, and graceful failure per step. Configure fail, skip, or retry.
Rate Limits
Cap executions per time window. Max 5 refunds per day, max 2 per customer per 30 days, fully configurable.
VIP Overrides
Higher thresholds for high-value customers. Champions get auto-refund up to $100, loyalty tiers unlock more autonomy.
Real-time Data
Workflows pull live data from connected tools at every step. No stale caches, no sync delays.
Version History
Every edit creates a new version. Roll back to any previous version with one click.
Automate your workflows
Build multi-step workflows that resolve tickets end-to-end with conditions, approvals, and parallel execution across every tool in your stack.