AI support that
completes the work
Claro replies in your brand voice and completes tasks across your tools like Shopify and Stripe. Add approvals and guardrails when you want them.
Sources
80%
Resolved end-to-end
24/7
Always on
<5 min
Time to connect
Sources
Automate entire cross-tool SOPs
A human agent has 5 tabs open to execute a 10-step SOP. Claro reads from 3 tools instantly to make a decision, and writes to 2 tools simultaneously to execute the resolution.
WISMO + Lost Package
Autonomously detects lost shipments by querying AfterShip, then creates a zero-dollar replacement order directly in Shopify.
VIP Churn Prevention
Cross-references cancellation requests with LTV from HubSpot. Proactively offers a skipped delivery and free gift in Shopify, then updates Salesforce segments.
Damaged Item Triage
Looks up order and customer LTV, decides whether to auto-replace without a return. Creates the free replacement in Shopify and logs the damage claim in HubSpot.
Chargeback Auto-Response
When a Stripe dispute fires, Claro gathers delivery proof from AfterShip and order data from Shopify, then auto-submits evidence to Stripe, no human needed.
Post-Fulfillment Intercept
Validates an order hasn't been scanned by the carrier yet. Voids the label in Shopify, updates the address, and pings the warehouse in Slack.
Claro learns from your conversation history
Connect your existing conversations, upload your documentation, or use our setup guide if you're a new brand.
Connect your helpdesk
Sync your historical tickets and let Claro automatically extract the policies, workflows, and edge cases your team already follows.
Upload documentation
Already have a knowledge base? Upload your PDFs, macros, and internal guides to instantly map out your escalation matrix.
Guided setup
Starting from scratch? Use our interactive guide to define your baseline policies, thresholds, and guardrails in minutes.
From ticket to action, automatically
Most AI agents just read articles and summarize them. Claro is built to take action, following your exact policies to resolve requests end-to-end.
Real-time data lookup
Claro pulls live order status from Shopify, subscription state from Recharge, and payment history from Stripe before responding. The answer to "where's my order" is the actual tracking number, not a template.
Connect with your existing tools
Bring your inbox, helpdesk, commerce, and shipping stack together. Claro reads context and takes actions across the tools you already run on.
300+ actions, out of the box
Pre-built read & write actions across 50+ integrations. Resolve tickets end-to-end, or chain actions across tools for cross-platform workflows.
Guardrails and controls
Claro is built for action, not just replies. Complete the work inside your stack while staying aligned to your policies, approval rules, and monetary guardrails.
Issue 20% refund for delayed shipping > 5 days
Approve all policies
Review and approve all policies found by Claro before they are put into action.
Customer requests exchange
Claro drafts RMA process
Human Approval Required
First time executing this flow
First-time flow approvals
All first-time flows will require human approval to ensure complete accuracy.
Monetary guardrails
Set strict monetary guardrails on every process, or route to a human entirely.
Claro would have replied for order #1029.
0 actions executed
142 actions simulated
Shadow mode testing
Set up shadow mode to monitor Claro's work until you're completely satisfied with the responses.
Retraining Model
Based on 12 recent corrections
Continuous retraining
Easily retrain Claro when required on each ticket to improve future performance.
AI-first pricing, no seat fees, ever
You only pay when the AI responds. No per-agent licenses, no platform fees. Costs scale with your volume, not your headcount.
Starter
200 free resolutions
Then upgrades to Pro
Pro
Billed from resolution #1
Max
Billed from resolution #1
Everything else you need to know about Claro.
Connect your helpdesk or upload past conversations and Claro analyzes how your team actually responds: tone, phrasing, policy decisions. It also ingests your documentation, SOPs, and rules. The result is an agent that sounds like your best rep and stays aligned to your policies from day one.
How does Claro learn our brand voice and policies?
Connect your helpdesk or upload past conversations and Claro analyzes how your team actually responds: tone, phrasing, policy decisions. It also ingests your documentation, SOPs, and rules. The result is an agent that sounds like your best rep and stays aligned to your policies from day one.
Latest from the blog
Guides and insights on AI customer support for e-commerce teams.
Why Zendesk Is the Wrong Helpdesk for Your Shopify Store (And What to Use Instead)
Zendesk was built for enterprise IT, not e-commerce. Here is where it breaks down for Shopify brands, from pricing to integration gaps to locked AI, and what a purpose-built alternative looks like.
How to Automate Shopify Returns with AI — From Request to Refund in 60 Seconds
Step-by-step setup: eligibility checks, label generation, and auto-refunds with configurable guardrails. Cut return handling from 15 minutes to under a minute.
Automate Shopify Customer Support with AI (Step-by-Step)
AI can resolve 60-70% of your tickets without a human. Here is exactly how the pipeline works and which ticket types to automate first.
How Claro compares
See how Claro stacks up against every major support platform.
Claro vs Gorgias: From Macro Automation to End-to-End Resolution
Gorgias charges a subscription plus a separate AI resolution fee. Claro charges only when AI resolves: no subscription, no seat fees, no double billing.
Claro vs Intercom Fin AI: AI Resolution at Half the Cost, Built for Shopify
Fin AI charges $0.99 per resolution plus mandatory seat fees. Claro resolves Shopify tickets for $0.35 with zero seat costs. Here is the full comparison.
Claro vs Siena AI: AI-Native E-Commerce Support Without the Platform Tax
Siena AI charges a $750/month platform fee plus $0.90 per resolution. Claro starts free and charges $0.35 per resolution with no platform fee.
Claro vs Zendesk: Enterprise Power Without Enterprise Complexity or Cost
Zendesk charges $55-$169 per agent per month plus $1.50-$2.00 per AI resolution. Claro delivers deeper Shopify AI at $0.35 per resolution with no seat fees.
Join the waitlist
Be among the first to experience AI support that resolves tickets end-to-end with on-brand replies and real actions across your entire stack.